Global Shipping Policy

Website: TITAN-SMITH.COM

Thank you for visiting Titansmith. To ensure a smooth and transparent shopping experience, please review our Global Shipping Policy carefully before placing an order. This policy applies to all international and cross-border eCommerce orders placed through TITAN-SMITH.COM.

Shipping Regions

We currently offer worldwide shipping and serve customers in most countries and regions. Wherever you are located, we strive to provide reliable, secure, and efficient delivery services.

Shipping Methods

  • DHL
  • FedEx
  • Post Office

Available shipping methods, costs, and estimated delivery times will be displayed at checkout. Shipping options may vary depending on destination and order weight.

Order Processing Time

Stdndard Size Orders : 1–3 business days after payment confirmation.

Custom made Orders: 5- 35 business days to produce, which depends on the detailed drawing or requests.

Processing times may vary depending on inventory availability, order volume, and special production or inspection requirements.

Shipping Time

  • Expedited Shipping: 3–7 business days (estimated)
  • Standard Shipping: 5–10 business days (estimated)
  • Post Office Shipping: 7–15 business days (estimated)

Delivery times are estimates only and may be affected by carriers, customs clearance, or other factors beyond our control.

Shipping Fees

Shipping fees are automatically calculated based on order weight, destination, and selected shipping method. The final cost will be shown at checkout before payment.

Free worldwide shipping may be available for eligible orders or promotional campaigns. Conditions will be clearly stated on the website.

Customs Duties and Import Taxes

Customers are responsible for any customs duties, import taxes, or local charges imposed by the destination country. Titansmith is not responsible for delays or costs caused by customs clearance procedures.

Order Tracking

A tracking number will be sent via email once your order has shipped. You may track your shipment through the carrier’s official website or contact us for assistance.

Damage, Loss, or Shipping Issues

If your order is damaged or lost during transit, please contact our customer service team promptly. We will assist in coordinating with the carrier to resolve the issue.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Any additional costs caused by incorrect or incomplete addresses shall be borne by the customer.

Order Changes and Cancellations

Your right to cancel starts when we accept your order and ends when we ship the goods.
For multiple deliveries, the cancellation period ends when the last instalment is shipped.

Exceptions:
Customized Order Goods made to your specifications cannot be cancelled or returned.

How to cancel:
Email us your name, address, and order number. You may also call or write — contact details are on our website.

Important:
Once your order is in shipping, changes or cancellations may no longer be possible. Please contact us as soon as you need help.

    Customer Service

    Tel: +86 173 922 104 87
    Email: titansmithparts@outlook.com

    Last updated: January 30, 2026