📦 Return & Exchange Policy (30 Days)
At TitanSmith, we stand behind the quality of our titanium products.
You may request a return or exchange within 30 days of receiving your order.
To be eligible:
Items must be unused and uninstalled
Returned in original packaging
Include all accessories and documentation
🔁 Refund Policy
Once your return is received and inspected, we will process your refund.
✅ Refunds will be issued to the original payment method
✅ Processing time: 3–7 business days after approval
If your refund is approved:
Product cost → fully refunded
Original shipping fee → refunded only if item is defective or incorrect
❌ Non-Returnable Items
The following items are not eligible for return or refund:
Customized or made-to-order titanium products
Special order items
Products that have been installed, used, or modified
⚠️ Order Cancellation
Orders can be cancelled before shipment for a full refund
Customized orders:
❌ Cannot be cancelled after 72 hours of payment
❌ No full refund once production has started
🛠️ Defective or Incorrect Items
If you receive a defective or incorrect product:
Contact us within 7 days of delivery
Provide:
Photos or videos
Order number
After verification:
We will offer:
Replacement OR
Full refund (including shipping)
🚚 Return Shipping
Customer is responsible for return shipping unless:
Item is defective
Wrong item was shipped
We recommend using a trackable shipping service.
⚙️ Important Notes
Titanium performance parts (especially for racing or high-stress use) may experience wear due to extreme conditions
TitanSmith is not responsible for:
Incorrect installation
Compatibility issues due to modified vehicles
Professional installation is strongly recommended
📩 How to Request a Return
To start a return, please contact:
Include:
Order number
Product details
Reason for return
We will provide return instructions and authorization..
Customer Service
Tel: +86 173 922 104 87
Email: titansmithparts@outlook.com
Last updated: January 30, 2026