{"id":13,"date":"2025-09-25T15:56:47","date_gmt":"2025-09-25T07:56:47","guid":{"rendered":"http:\/\/titan-smith.com\/?page_id=13"},"modified":"2026-05-06T23:51:07","modified_gmt":"2026-05-07T03:51:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.titan-smith.com\/index.php\/refund_returns\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\ud83d\udce6 Return &amp; Exchange Policy (30 Days)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At TitanSmith, we stand behind the quality of our titanium products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return or exchange within 30 days of the delivery date (based on tracking information).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd Return Shipping Address<br>TitanSmith Returns<br>Room 2002, Building 1, Huaxia Yue World, No.59<br>High-tech Zone, Baoji City, Shaanxi, 721006<br>China<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce9 Return Request Process<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us at titansmithparts@outlook.com with your order number and the item(s) you wish to return.<\/li>\n\n\n\n<li>We will reply within 2 business days with a Return Authorization (RA) number.<\/li>\n\n\n\n<li>Write the RA number on the outside of the package.<\/li>\n\n\n\n<li>Ship the item(s) to the return address above using a trackable shipping service.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be unused, uninstalled, and in original packaging.<\/li>\n\n\n\n<li>All accessories and documentation must be included.<\/li>\n\n\n\n<li>Return request must be initiated within 30 days of delivery.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refund Policy<br>Once we receive and inspect your return (usually within 5-7 business days), we will process your refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product cost: fully refunded<\/li>\n\n\n\n<li>Original shipping fee: refunded ONLY if the return is due to our error (defective or wrong item)<\/li>\n\n\n\n<li>Refunds are issued to the original payment method within 2-15 business days after approval, which depends on your local bank or credit card company.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Return Shipping Cost<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are returning for any reason other than our error (e.g., no longer needed, ordered by mistake), you are responsible for the return shipping cost.<\/li>\n\n\n\n<li>If the item is defective or we shipped the wrong item, we will cover the return shipping cost (reimbursement up to actual cost with receipt).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Non-Returnable Items<br>The following cannot be returned or refunded:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or made-to-order titanium products<\/li>\n\n\n\n<li>Special order items<\/li>\n\n\n\n<li>Products that have been installed, used, or modified<\/li>\n\n\n\n<li>Clearance\/final sale items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Order Cancellation<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Regular orders: cancellable before shipment for a full refund.<\/li>\n\n\n\n<li>Customized orders: you may cancel within 72 hours of payment for a full refund. After 72 hours, no refund or exchange is available unless the product arrives defective or not as ordered.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Defective or Incorrect Items<br>If you receive a defective or wrong product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within 7 days of delivery.<\/li>\n\n\n\n<li>Provide photos\/videos and your order number.<br>We will offer a free replacement or a full refund (including original shipping cost).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Important Notes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Titanium performance parts, especially those used in racing or high-stress environments, may experience wear under extreme conditions. This is normal and not covered by warranty.<\/li>\n\n\n\n<li>Professional installation is strongly recommended.<\/li>\n\n\n\n<li>TitanSmith is not responsible for damage caused by incorrect installation, improper use, or compatibility issues with modified vehicles.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contact Information<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a href=\"mailto:titansmithparts@outlook.com\">titansmithparts@outlook.com<\/a><\/li>\n\n\n\n<li>Phone: +86 173 922 104 87 (Monday \u2013 Friday, 9:00 \u2013 18:00 Beijing Time)<\/li>\n\n\n\n<li>Business Address: Room 2002, Building 1, Huaxia Yue World, No.59, High-tech Zone, Baoji City, Shaanxi, 721006, China<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 Return &amp; Exchange Policy (30 Days) At TitanSmith, we stand behind the quality of our titanium products. You may request a return or exchange within<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund &amp; Return Policy - Titansmith<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.titan-smith.com\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Return Policy\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udce6 Return &amp; Exchange Policy (30 Days) At TitanSmith, we stand behind the quality of our titanium products. 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