Refund & Return Policy
Website: TITAN-SMITH.COM
Thank you for shopping with Titansmith. We are committed to providing high-quality titanium products and a reliable shopping experience. Please review this Refund, Return, and Exchange Policy carefully before submitting any request.
Return Policy
You may request a return within 30 days of receiving your order, subject to the conditions below.
Return Conditions
- Product must be unused, uninstalled, and in original condition
- Original packaging, labels, and accessories must be included
- Return request must be submitted within 30 days of delivery
Non-Returnable Items
- Used, installed, or damaged products
- Sale, clearance, customized, or made-to-order products
- Products with missing or damaged original packaging
Return Process
- Contact us at titansmithparts@outlook.com with your order number, product details, and reason for return.
- Wait for return authorization and shipping instructions.
- Return the product in unused and undamaged condition.
Return Shipping Fees: Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect shipment.
Refund Process
Approved refunds will be processed within 7 business days after inspection. Refunds are issued to the original payment method. Original shipping fees, duties, and taxes are non-refundable unless required by law.
Exchange Policy
Exchanges may be requested within 30 days if the product is defective, damaged during shipping, or does not match the order.
Exchange Shipping Fees
- Quality issue or incorrect shipment: Titansmith covers all shipping costs
- Other reasons: Customer pays return shipping; replacement shipping may apply
Special Notes
Customized or promotional products are non-returnable and non-exchangeable unless a verified quality issue exists.
Damaged or lost shipments must be reported within 7 days of delivery.
Customer Service
Tel: +86 173 922 104 87
Email: titansmithparts@outlook.com
Last updated: January 30, 2026