Please read the following Refund Policy carefully before submitting any refund request. By placing an order on TITAN-SMITH.COM, you agree to the terms outlined below.
- Refund Eligibility
We are committed to providing high-quality products. A refund may be requested under the following conditions:
Refund Conditions
The product has a verified quality issue (e.g. manufacturing defect or damage)
The product was shipped incorrectly (e.g. wrong item or incorrect specification)
The product was not delivered as promised and has been confirmed as lost during shipping
The refund request is submitted within 30 days of delivery confirmation
Non-Refundable Items
Used, installed, or modified products
Sale, clearance, customized, or made-to-order products
Products with missing, damaged, or altered original packaging
- Refund Request Process
If your order qualifies for a refund, please follow the steps below:
Contact Customer Service
Within 30 days of receiving the product, email us at
titansmithparts@outlook.com
, including:
Order number
Product details
Reason for refund
Supporting evidence, if applicable (e.g. photos of defects or damage)
Refund Authorization
Once eligibility is confirmed, we will issue refund authorization and provide return instructions.
Return the Product
The product must be returned according to our instructions.
Return shipping costs are the responsibility of the customer unless the refund is due to a verified defect or incorrect shipment.
- Refund Processing
Once the returned item is received and inspected and confirmed to meet the refund conditions, the refund will be processed within 7 business days.
Refunds will be issued to the original payment method used for the purchase (original route refund), including but not limited to:
PayPal
Google Pay
Credit / Debit Cards (Visa, MasterCard, American Express, etc.)
Other payment methods supported on TITAN-SMITH.COM
Refund processing times may vary depending on the payment provider, issuing bank, or card network.
- Special Refund Circumstances
Product Not Received:
If a shipment is confirmed lost by the carrier, a full refund will be issued.
Shipping Damage:
If your product arrives damaged, please contact us within 7 days of delivery. We will assist with a refund or replacement in accordance with carrier policies.
- Refund Rejection
Refund requests may be denied in the following situations:
The product has been used, installed, modified, or damaged after delivery
The refund request is submitted after the 30-day refund period
The returned item does not match the original order
The product is returned without authorization or not returned according to our instructions
- Customer Service
If you have any questions regarding this Refund Policy or need assistance, please contact us:
Tel: +86 173 922 104 87
Email: titansmithparts@outlook.com